International Shipment with or without COD – Parcels in a Set

Without COD

If you create labels for international shipments without Cash on Delivery and you have multiple parcels in a set, each parcel is treated as a separate shipment and will not wait for a complete set of parcels for the same recipient. On the label, in the section indicating the number of parcels in the set, each parcel will be marked with the number 1/1, as shown in the following image:

An exception is made for shipments sent abroad using the Parcel connect plus product. These can be sent in a set, just like Czech shipments. On the label, you will then see the individual parcel positions in the set.

Example with three parcels labeled as 1/3, 2/3, 3/3

With COD

If you want to create labels for international shipments with Cash on Delivery and have multiple parcels in a set, you will get the following error:

{
  "type": "https://asp.net/core",
  "title": "BadRequest",
  "status": 400,
  "detail": "Please refer to the errors property for additional details.",
  "instance": "/shipment/batch",
  "errors": {
    "Shipments[0].ShipmentSet": [
      "Cash on delivery service is not allowed for export bundled shipments"
    ]
  }
}

This error message indicates that it is not possible to send a multi-parcel COD shipment. In this case, you need to split the COD amount among separate parcels. DHL does not recognize or use consolidated delivery and treats each parcel as a separate shipment (i.e., there are no sets for COD). So, if you need to create a COD label for international shipping that has multiple packages, you must create multiple shipments in one request with a separate price for each shipment.

International Shipment with or without COD – Parcels in a Set

Without COD#

With COD#

Without COD

With COD